Delivery & Returns

Delivery Information

$5.50 within New Zealand

Delivery within New Zealand:

Delivery to any destination in New Zealand will be by courier. Please allow 3 - 5 business days for delivery of your goods, a dispatch email will be sent when the goods are dispatched.

Rural Delivery anywhere in New Zealand may incur additional freight costs; we will contact you prior to goods being dispatched if there are additional costs. 

Returns and Payment Policy:

Church Lane is dedicated to providing quality products and services to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know.

Church Lane will accept returns for the following scenarios:

·         Goods do not fit or are the wrong size.

·         Goods damaged or faulty prior to delivery.

·         Goods that vary from their description on this website.

·         Goods supplied incorrectly.

Our quality control teams do inspect all deliveries coming into Church Lane to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.

Please note that once an order has been paid for it cannot be cancelled.

 

Returns Process:

Please return the product/s to us in the original condition within 14 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method.

Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Church Lane NZ Ltd

Online Department

208 High Street

Motueka NZ 7120

Store Exchanges and Returns (If Applicable)

You may return or exchange a product bought on www.churchlane.co.nz at any of our retail stores. Again, please ensure the product is in original condition and you have your receipt as proof of purchase.

For any additional information on our return policies, please contact us on 0800 080 090, or e-mail us at sales@churchlane.co.nz.